Terms of cancellation
15 Days prior to arrival: Zero cancellation policy
7 Days prior to arrival: 75% of the total bill will be charged as cancellation policy
3 Days prior to arrival: 100% of the total bill will be charged as cancellation policy
Arrival and departure
The room/rooms is/are available from 2 pm on the day of arrival. Check-out is no later than 12 pm on the day of departure. If check-out takes place later than 12 Pm on the day of departure, the customer will be charged for an additional night’s stay.
Liability for compensation
In cases of force majeure or other extraordinary circumstances beyond HOTEL ’s control – including fire, water damage, strike/lockout, breakdown in telephony/data connections or other technical failures – Royal Castle is entitled to cancel bookings without prior warning and at no liability.
Royal Castle liability for compensation cannot, exceed the total price of the booking regardless of cause and any compensation will not cover indirect losses, such as loss of profits, transport and travel expenses. Similarly, Royal Castle is not liable for expenses relating to alternative accommodation. Royal Castle is not liable for lost or stolen property or luggage in the room or at the hotel in general, including in connection with the use of luggage rooms and/or luggage boxes.
Lost and found
Items that have been forgotten or left behind in the room or at the hotel will be kept for a maximum of one months after departure. It is possible to have objects forwarded to you for a shipping and handling fee plus any postage or transport costs. Items will only be forwarded against prepayment of the fee plus postage, and they cannot be sent COD.
Parking
It is not possible to reserve a parking space. Reserving a parking space in connection with a booking is considered a request that our Hotel will do its best to fulfill. Parking is at the owner of the vehicle’s own account and risk. Our Hotel is not liable for vandalism or theft of or from parked vehicles.
Currencies We accept
World wide currencies @2.5% Transaction charges & 18% GST